How to Manage a Small Law Firm

$20.00 - $22.00 per hour

We are looking to hire a Helpdesk Support Technician to join our growing IT team in Miami, Fl!

About How to MANAGE a Small Law Firm

How to MANAGE a Small Law Firm is a fast-growing and highly-entrepreneurial business management, personal development and coaching company, specializing in solo and small law firms. Inc. Magazine has named How to MANAGE a Small Law Firm to its list of the 5,000 fastest growing privately held companies in the United States every year since 2015. We've also been named by Inc as one of the "Best Places To Work". We are very much a “start-up” with a fast-paced growth focused environment. Working with us can prove to be the best job you ever had or the most frustrating depending on your flexibility, team-spirit, commitment to our clients and your realistic expectations about what it’s like to work in a fast-paced growing business. If these words/phrases resonate with you, then keep reading: Focused, disciplined, careful, deliberate, systematic, patient and detailed oriented.

About the position.

This role is responsible for working with end-users to troubleshoot, identify, and resolve technical issues, building and deploying hardware and peripherals, and project work as needed.

The ideal candidate has previous experience working on a helpdesk and onsite tech support, is confident working with Windows systems, O365, Active Directory, and has strong troubleshooting and communication skills.

Responsibilities:

  • Independently resolve tickets
  • Adheres to standard operating procedures / work instructions
  • Install, configure, troubleshoot and resolve issues with software or hardware.
  • Walk colleagues or members through steps to help them resolve their technical problems.
  • Maintain procedures and reports that provide technical support to the entire organization.
  • Analyze records and logs to spot underlying trends and potential issues.
  • Support the implementation of new solutions or applications.
  • Establish accounts for new users and assist with password or login problems.
  • Test & evaluate new technology for the business.
  • Work on multiple assignments at a time

Requirements:

  • Working Knowledge in Windows OS & MAC OS.
  • Basic networking protocols and connectivity knowledge.
  • Strong verbal and written communication skills
  • Experience in a technical support role is a plus.
  • Working knowledge and expertise with a variety of software, hardware, and applications; preferred in the following: Office 365, Zendesk, QuickBooks, Zoom, Online Scheduling Applications, Asana, Last Pass, etc.
  • Willingness to solve complicated problems and see projects through to completion.
  • Team-oriented attitude to help other colleagues and departments with technical problems.

Job Type: Full-time

$20.00 - $22.00 per hour