How to Manage a s Small Law Firm is looking to hire our next Director of Operations to scale up our growing company. If you are a driven, pattern seeking, detailed obsessive, analytical leader with a passion for technology and delivering seamless subscription-based services, then please keep reding.
About How to MANAGE a Small Law Firm
How to MANAGE a Small Law Firm is a fast-growing and highly entrepreneurial business management, personal development and coaching company, specializing in solo and small law firms. Inc. Magazine has named How to MANAGE a Small Law Firm to its list of the 5,000 fastest growing privately held companies in the United States every year since 2015. We've also been named by Inc as one of the "Best Places To Work".
We are very much a “start-up” with a fast-paced growth focused environment. Working with us can prove to be the best job you ever had or the most frustrating depending on your flexibility, team-spirit, commitment to our clients and your realistic expectations about what it’s like to work in a fast-paced growing business.
About the Position:
The Director of Operations takes our growth strategy and makes it operational and tangible for the users. [AL1] This position makes sure all trains are running on time and that the nuts and bolts are tight and ready to support our business model. By coordinating the development, maintenance and communication of all internal corporate systems and technology the incumbent will ensure we meet the company’s high standards while allowing our growth strategy to remain sustainable.
The ideal candidate must have an extremely meticulous eye for processes and details and be able to analyze, anticipate and prevent the balls from dropping while we roll out new and ongoing system/procedure implementations.
Prior experience in operations development in industries focused on intellectual property, technology, and subscription-based services is required.
Duties/Responsibilities:
- Manage and coordinate all business processes to secure seamless product/service delivery. For example, program deliverables and billings.
- Manage the building and coordination of all new business ventures to secure seamless product/service launch from concept through implementation and integration with existing systems.
- Partners with other senior managers to develop and strengthen a culture of process improvement.
- Manage all member enrollments & changes in corresponding systems, automations, reporting, communications, etc.
- Oversees customer service and member resolution area.
Required Skills/Abilities:
- Self-Starter/Responsible/Work Independently
- Pattern recognition and a drive to work in a fast-paced environment is a must.
- Must be able to thrive in a fast pace and occasionally high stress environment.
- Diplomatic/Tactful
- Intellectually Curious
- Assertive
- High Business Acumen
- Problem Solving and Analytical Ability
- Great Communication Skills
- Willing to be held accountable to goals
- Flexible and has a tolerance for ambiguity
- Comfortable working in a growth environment
- Tech Savvy – PC and Mac
Education and Experience:
- Minimum 5 years in related role
- Management of multiple system integrations and migrations (high level, focused on business rules and workflows).
- Proficient in Word, Outlook, and Excel
- Working knowledge of Infusionsoft, Dropbox, Zendesk, Zoom and Asana is critical
- Management experience in Subscription-based business model is required.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Prolonged periods of travel, standing and mobilization during live events is required.
Travel:
Occasional travel will be required for quarterly conference participation
Please note we will require at least 3 professional references related to this role.
If the prospect of working in a faced pace, fast growing, mission focused company with purpose excites you, then click apply below.