IT Administrator

Job Summary

We are seeking a proactive, highly skilled IT Administrator to join our IT team. This role requires extensive experience in Office 365 Administration, Azure Portal, and ticket management, as well as strong problem-solving skills and the ability to work independently without constant oversight. The ideal candidate will be responsible for managing IT support tickets, maintaining cloud-based infrastructure, and optimizing IT workflows to improve efficiency.

Key Responsibilities:

Helpdesk & Ticket Management (40%)

• Act as the frontline IT support, triaging and resolving technical issues.

• Manage and prioritize tickets within the IT helpdesk system, ensuring timely resolution.

• Escalate complex issues to the appropriate IT personnel while maintaining accountability.

• Develop knowledge base articles to streamline troubleshooting.

Office 365 & Azure Administration (30%)

• Administer Office 365 (user management, licensing, security policies).

• Manage Azure Portal, including identity and access controls, MFA enforcement, and cloud security monitoring.

• Monitor system health, storage usage, and infrastructure performance.

• Perform security audits and enforce IT best practices.

IT Systems & Cloud Applications (20%)

• Maintain and optimize WordPress, Asana, Zoho, Zoom, Dropbox, SharePoint, OneDrive and other environments.

• Automate repetitive IT tasks using PowerShell scripts and system integrations.

• Optimize Office 365 & Azure licensing costs through audits and de-provisioning.

• Implement best practices for SharePoint and OneDrive file management.

Process Improvement & Proactive IT Management (10%)

• Identify inefficiencies in IT workflows and propose automation or process enhancements.

• Maintain IT asset inventory and track company-provided hardware.

• Work cross-functionally with other departments to align IT solutions with business needs.

• Conduct user training sessions on Office 365, cybersecurity, and IT policies.

Requirements:

Technical Skills & Experience

✅ 5+ years of IT experience, including at least 3 years in Office 365 and Azure administration.
✅ Strong expertise in Acuity scheduling system, Office 365 Admin, and Azure Portal.
✅ Experience managing IT support tickets and helpdesk systems.
✅ Proficiency in cloud-based applications: WordPress, Asana, Zoho, Zoom, Dropbox, SharePoint, OneDrive, Make, Dynamics 365/Salesforce/Keap, and others.
✅ Ability to automate workflows using PowerShell scripts, power automate, graph api.
✅ Solid networking knowledge (DNS, DHCP, firewalls, authentication protocols).
✅ Understanding of cybersecurity best practices, MFA implementation, and user access control.

Soft Skills & Attributes:

✅ Highly proactive, able to take ownership of tasks without micromanagement.
✅ Strong problem-solving skills and ability to work in a fast-paced environment.
✅ Excellent written and verbal communication skills for documentation and user training.
✅ Customer-service oriented approach with a focus on user satisfaction.
✅ Detail-oriented, with the ability to maintain accurate records and documentation.

Preferred Certifications (Not Required but a Plus)

✔️ Microsoft 365 Certified: Fundamentals (MS-900) or Associate (MS-102)
✔️ Azure Fundamentals (AZ-900)
✔️ ITIL Foundation Certification
✔️ CompTIA A+ or Network+

Why Join Us?

• Company-provided hardware for seamless remote or in-office work.

• Autonomy & trust – we value independent thinkers who take ownership.

• Collaborative environment with direct exposure to IT and business leadership.

***This is a on-site position. Please only apply if you're in Miami or planning on relocating. ***