How to Manage a Small Law Firm

$20.00 - $22.00 per hour

How to MANAGE a Small Law Firm is a fast-growing and highly entrepreneurial business management, personal development, and coaching company specializing in solo and small law firms. Inc. Magazine has named How to MANAGE a Small Law Firm to its list of the 5,000 fastest growing privately held companies in the United States every year since 2015. We've also been named by Inc. as one of the "Best Places to Work". We are very much a “start-up” with a fast-paced, growth focused environment.

What we're looking for....

We have lots of personality and ambition and need someone who can match our energy! Working with us can prove to be the best job you've ever had, or the most frustrating. It all depends on your flexibility, team-spirit, desire to learn and grow, and your realistic expectations on what it's like to work in a fast-paced environment for a growing business. We'll be as committed to your personal and professional development as you are.

What this position is all about....

This role is responsible for working with end-users to troubleshoot, identify, and resolve technical issues, building and deploying hardware and peripherals, and project work as needed. Communication and follow through are key! Your day can get busy, so keeping the customer service spirit while multi-tasking will set you up for success.

What your day looks like...

  • Resolving tickets
  • Following our standard operating procedures and directions
  • Install, configure, troubleshoot and resolve issues with software or hardware
  • Walk colleagues or members through steps to help them resolve their technical problems
  • Maintain procedures and reports that provide technical support to the entire organization
  • Analyze records and logs to spot underlying trends and potential issues
  • Support the implementation of new solutions or applications
  • Establish accounts for new users and assist with password or login problems
  • Test & evaluate new technology for the business

About your background...

  • 2 - 3 years of experience in an IT or Help Desk role is strongly preferred
  • Working Knowledge in Windows OS & MAC OS
  • Basic networking protocols and connectivity knowledge
  • Working knowledge and expertise with a variety of software, hardware, and applications; preferred in the following: Office 365, Zendesk, QuickBooks, Zoom, Online Scheduling Applications, Asana, Last Pass, etc.

Job Type: Full-time

$20.00 - $22.00 per hour

EEO Statement

HTM is an equal opportunity employer. All individuals are considered for employment, advancement and compensation based on qualifications and availability, without regard to race, ethnicity, religion, sex, national origin, ancestry, age, disability, marital status or any other protected classifications